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Shipping Policy 

 

Updated at January 1st, 2026

 

At Jerry and James, we strive to ensure a smooth and reliable delivery experience for you and your pets. By accessing, placing an order with, or purchasing from Jerry and James, you confirm that you are in agreement with and bound by the terms contained in this Shipping Policy. These terms apply to the entire website and any email or other type of communication between you and Jerry and James.


 

Definitions and key terms 

 

To help explain things as clearly as possible in this Shipping Policy, every time any of these terms are referenced, are strictly defined as: 

 

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information. 

  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Jerry and James (Pty) Ltd, (75 Marula Drive, Moditlo Estate, Hoedspruit, Limpopo, 1380), that is responsible for your order under this Shipping Policy. 

  • Country: where Jerry and James or the owners/founders of Jerry and James are based, in this case is South Africa. 

  • Customer: refers to the company, organization or person that signs up to use the Jerry and James Service to purchase products or manage orders. 

  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Jerry and James and use the services. 

  • Service: refers to the service provided by Jerry and James as described in the relative terms (if available) and on this platform. 

  • Website: Jerry and James’s site, which can be accessed via this URL: www.jerryandjames.com. 

  • You: a person or entity that is registered with Jerry and James to use the Services or make a purchase.


 

Delivery Destinations 

 

We currently deliver strictly within South Africa. We do not offer international shipping at this time.

 

Order Processing 

 

Times All orders are processed, packed, and dispatched within 1 to 2 business days. Orders are processed Monday through Friday, excluding weekends and official South African public holidays.

 

If we are experiencing a high volume of orders or temporary stock availability constraints, shipments may be delayed by a few business days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment or fulfillment of your order, we will contact you via email or telephone.


 

Shipping Rates & Free Shipping 

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Shipping fees are calculated at checkout based on order total and weight:

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Shipping Methods & Estimated Delivery 

 

Times We partner with reliable local courier services, including The Courier Guy and PostNet, to deliver your packages directly to your physical address.

 

Standard delivery takes 3 to 5 business days from the time your order is dispatched. Delivery timelines provided at checkout or via confirmation are estimates. While we strive to ensure timely delivery of all parcels, Jerry and James shall not bear liability for carrier delays, route detours, or courier delays occurring during transit.

 

We do not offer automated express or overnight shipping at checkout. If you require urgent delivery, please email us at info@jerryandjames.co.za prior to placing your order, and we will do our best to accommodate custom courier arrangements.

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Delivery Restrictions & Physical Addresses 

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Our couriers require a full physical street address and contact telephone number to complete door-to-door deliveries. We cannot deliver to P.O. Boxes.

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Deliveries to remote areas, farms, or restricted locations may require additional transit time. In rare cases where door-to-door delivery is impossible due to remote location constraints, arrangements will be made for depot collection or nearest branch delivery.

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Shipment Confirmation & Order Tracking 

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You will receive an email notification containing your direct tracking link and tracking number once your package has been packed and handed over to our courier partners. You can monitor the progress of your shipment directly via the relevant courier's tracking portal:

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  • The Courier Guy Tracking Portal 

  • PostNet Tracking Portal


 

Damaged, Missing Shipments & Claims 

 

We take great care in packaging your products, but Jerry and James is not liable for any products damaged or lost during transit. If your parcel arrives damaged or incomplete:

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  • Please notify us within 48 hours of receiving your package. 

  • Email sales@jerryandjames.co.za with your order number, a brief description of the issue, and clear photograph(s) showing the damaged product and outer packaging. 

  • Our team will review the claim promptly to arrange a replacement, open a courier claim, or determine an appropriate resolution.

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Please retain all packaging materials, boxes, and damaged items before filing a claim or contacting our support team.


 

Incorrect Addresses & Failed Deliveries 

 

Please ensure all delivery information provided at checkout is accurate and complete. Jerry and James shall not be held liable for non-delivery, misplaced parcels, or additional re-consignment fees resulting from incorrect or incomplete shipping information provided by you.

 

If a package is returned to us as undeliverable due to an incorrect/incomplete address or repeated failed delivery attempts where the recipient was unreachable, the customer will be responsible for the re-delivery fee and courier costs incurred.


 

Returns & Exchanges 

 

For details on returning products after delivery, please review our full Returns & Refunds Policy.


 

Your Consent 

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We've updated our Shipping Policy to provide you with complete transparency into our dispatch and fulfillment procedures. By using our website, registering an account, or making a purchase, you hereby consent to our Shipping Policy and agree to its terms.


 

Changes To Our Shipping Policy 

 

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Shipping Policy. If you do not want to agree to this or any updated Shipping Policy, you can discontinue using our website or delete your account.


 

Contact Us 

 

Don't hesitate to contact us if you have any questions or require support regarding your order shipment. 

 

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